Midshipmen Computer Repair Center

Policies

• Four-year coverage of your issued computer.
• Any and all warranty hardware repairs performed by manufacturer-certified technicians in the MCRC.
• Coverage includes Accidental Protection Service, including drops, spills, cracked screens, and other non-warranty issues.
• Complete reloads, providing a clean install of the OS and Office with up-to-date security features.
• Most repairs are completed within two (2) hours. 
• All services are covered by midshipman fees (see the Midshipmen Stipend and Annual Budget Book). No additional charges apply.
• If a laptop is lost or stolen, midshipmen must report the incident to local authorities and their Brigade Chain of Command and obtain written documentation. MCRC will then make arrangements to replace the equipment.
• Prior to separating from the U.S. Naval Academy, midshipmen must return their laptop and docking station, including charging adapters for both, to the MCRC. MCRC will apply the current value of the equipment as a credit against repayment of the midshipman’s ACE loan.

Frequently Asked Questions

Does the MCRC fix printers?

Unfortunately, no, the MCRC does not fix printers. Your printer usually comes with a warranty from the manufacturer. Visit their website for further details. If it cannot be repaired, you may have to purchase a new printer.

How long will my repair take?

While each repair is different, our goal is to have your machine ready in two hours. Service is completed on a first come, first served basis.

Can the MCRC reset my password or unlock my account?

No, the MCRC does not have the ability to reset passwords or unlock accounts. You can help yourself by joining the password portal (https://intranet.usna.edu/PasswordPortal/) otherwise you must report to the ITSC in Ward Hall for assistance.

What to do when I receive a Malware/Virus email from WebHelpDesk?

A midshipman may receive an email from Web Help Desk with the subject line:  “ACTION REQUIRED:  RELOAD…”  USNA Network Security has determined your laptop has Malware and your laptop has been blocked from the USNA network until it gets a Reload from the MCRC. See U.S. Naval Academy Operation Behavior policies for possible reasons for a Reload.

• A reload will erase everything on your laptop.  
• Backup any data you wish to keep prior to arriving at the MCRC. 
• A reload is not optional. 
• U.S. Naval Academy Network Security will block the laptop from network access until the reload is complete.

How do I back up my data?

We suggest keeping it simple by saving all of your data (pictures, papers, music…) to your U.S. Naval Academy Google Drive. Files can easily be copied back to your laptop after the reload.

Will the MCRC back up my data?

No. Your data is your responsibility. The MCRC does not know what is important to you, but we highly recommend backing up your data regularly.

How does most physical damage occur to the laptops?

Simply put, by abuse. Laptops tend to be treated like a textbook, not like the $2,000 pieces of fragile electronics that they are. Jamming your laptop in your backpack is not good. Please use a separate carrying case.

Can the MCRC put my personal computer, tablet, or phone on the U.S. Naval Academy network?

No. Please refer to the U.S. Naval Academy IT Policies.

How did this malware get on my computer?

Even if you are technically literate and you have all the prevention software, anti-virus software, and a physical or software firewall, you are still likely to get infected at some point. So how do they slip by all your protection software and infect your systems? Quite simply, you let them in somehow. Chances are that it was through free software you downloaded at some point.

I lost my power cord, battery, cable, etc. Can I buy a new one from the MCRC?

No, the MCRC does not have extra stock to sell, lend, or give away.