Myths of the MCRC
Myth: I do not have to back up my files because the MCRC is responsible for saving my data before any repairs are made.
Fact: The MCRC will assist in data recovery and instruct on methods of data backup. It is your responsibility to ensure that your data is backed up.
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Myth: The MCRC can recover all my lost data if my hard drive crashes.
Fact: To put it bluntly, hard disk crashes are not good. If you can hear your hard drive, the BIOS states no device found, or the DELL diagnostics claims a hard drive failure, the chances of data recovery are slim. The MCRC does not have the resources to perform a full data recovery on broken hardware.
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Myth: The MCRC is responsible for turning off my port.
Fact: The MCRC does not have the ability to enable or disable ports, this is done by Network Security. Ports are disabled for several reasons, not logging in correctly, non approved software, virus, etc.
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Myth: If I get a virus the MCRC reloads my machine for the fun of it.
Fact: If your port is disabled because you have a virus, the MCRC is required to reload your PC by the Academy to ensure that the virus is gone. You port will not be enabled until this is completed. All data currently on your hard drive will be gone, it is your responsibility to backup any data you wish to save.
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Myth: It will take days or weeks for my computer to be repaired.
Fact: In most cases, your computer will be ready for pickup in 2-4 hours. You will receive an email when your computer is ready to be picked up. You may check your email from any of the thousands of computers online here at the Academy.
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Myth: The MCRC is open on the weekends.
Fact: The MCRC is not open on the weekends. Hours are M-F 0730 – 1600. There should be a MISLO available on the weekend.
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Myth: The MCRC monitors all IM traffic.
Fact: The MCRC does not have the manpower, ability or desire to accomplish this task (Mids generate a lot of traffic). The MCRC is not the maintainer of the network.
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Myth: The MCRC can tell when you are up after midnight.
Fact: The MCRC does not track what you do on your computer. We just fix the problems you may have with them.
Think About I.T.
In this age of using computers for most of our daily activities, take a moment to think about I.T.
If you need to reset a forgotten password on a system, how do you verify who you are?
- Do you to bring a photo ID?
- Do you give a secret word?
- Do you answer several secret questions?
Everyday someone at USNA receives a phishing email asking them for their password. The sole purpose is to get into your account including email accounts, bank accounts, etc. Once they have your password, they are in control of the account.
You should never have to send anyone your password to verify your identity! If you receive any email asking for your password, you should let the server administrator know about it and then “delete the message”. Thank you for thinking about I.T.
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Clean I.T. Up
Take a few moments to clean up your account. This includes email and shared space.
Email Accounts:
Accounts should be purged of duplicate items, large attachments and junk mail. All unwanted items should be placed in the trash folders and deleted. Remember trash is trash and will be the first item removed from the server during maintenance.
Shared Space:
Old information should be archived to other media or removed from the servers to make room for current information.
Anti-Spyware/Anti-Malware:
Have your system checked at least once a month with anti-spyware and/or anti-malware software.
Thank you for helping us clean I.T. up.
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Think about I.T.
Would you like to report something lost or found? Would you like to sell your car because you are moving away? Are you looking for tickets to the Army Navy Game?
Have You Seen Our Bulletin Boards?
If you want to send out information that is not “Official Academy Business”, you should take advantage of our Bulletin Boards. This includes lost and found, lights on, tickets for sale, rooms for rent etc.
USNA’s Bulletin Boards are on the main intranet pages under Quality of Life. Log in and post your ad for the USNA Community. Thank you for thinking about I.T.
